Shipping

NOTE : Due to heavy volume and current COVID-19 precautions, we are experiencing longer than normal order processing time. We apologize for any delay this may cause in the delivery of your order.

Shipping

MercadoGames only ships orders to locations within the 48 contiguous states. We currently do not ship to Alaska, Hawaii, or Puerto Rico. We offer free ground shipping on all US. 

*Free shipping excludes clearance items, furniture, and oversize items.

Orders

• Orders containing more than one item may ship in multiple packages and may ship on different dates.
• Orders are usually shipped within 2 to 3 business days from the day the order is placed. 
• We carry a wide selection of products and we have most of them in stock.  However, some of the products we do not carry in stock and are ordered on an order by order basis as a custom order when the order is received.  At other times products may not be in stock because they are in backorder from the manufacturer.  In the event an item or items from your order are not in stock we will ship the in-stock items with the pending items shipped at a later date.  A customer representative will contact you to let you know the expected delivery date of the pending items.
• Custom furniture may take 6 to 8 weeks to be manufactured.
• All orders are shipped signature required
• We reserve the right to cancel or not ship your order at any time for any reason - including but limited to product availability, errors in the description, and/or price on the product.
• We reserve the right to refuse or cancel your order if fraud or an unauthorized transaction is suspected.
• Your credit card will not be charged until the order is confirmed by the MercadoGames sales department.   You may be contacted by a customer service representative for verification purposes or if there are any issues with your order.   Issues with your order may include (but not limited to) stock issues, contact information errors, unverifiable information, or shipping charges.

Shipping

• In an effort to protect our customers, all orders over $250, oversize items, and special orders will be shipped signature required.
• You may request no signature required to be used. A $5 fee will be applied for “signature required” request for an order under $250.
• Oversize items and special orders may incur additional handling and/or shipping charges.
• Once the order is shipped, the shipping address cannot be changed or rerouted. When applicable, the signature requirement also cannot be lifted at that point.
• All orders are subjected to item availability and method of payment verification. If we are unable to fulfill your order for any reason, we will notify you.
• Once your order has been shipped, we will send you a shipping confirmation with your tracking number.
• All shipping & handling fees are non-refundable.  All returns are made at the customer’s expense. All refused shipments are considered returns and are subject to shipping charges.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page, which normally will take around 3-5 business days.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.